Refund & Return Policy

Last updated: 2 September 2026

Dance Artworks Gallery offers fine-art prints, limited editions, original works and selected customized artworks. This policy applies to consumer purchases and does not limit any mandatory rights available under applicable law.

1. EU right of withdrawal

For qualifying distance purchases by consumers in the European Union, you may withdraw from an eligible purchase within 14 calendar days of receiving the artwork, without giving a reason.

To exercise this right, contact office@idancecontemporary.gallery within the 14-day period with your order number, the artwork concerned and a clear statement that you wish to withdraw from the purchase.

2. Customized and personalized artworks

The right of withdrawal may not apply to goods made to your specifications or clearly personalized, where permitted by applicable law.

This can include bespoke commissions, custom dimensions, personalized inscriptions or framing produced specifically to your individual instructions.

Selecting a standard option offered as part of the normal product configuration does not automatically make an item personalized.

Limited-edition status alone does not automatically remove a statutory right of withdrawal.

3. Returns outside the European Union

For orders delivered outside the European Union, change-of-mind return rights depend on the applicable law and the terms confirmed for the individual artwork.

Contact us within 14 days of delivery if you wish to request a return.

Nothing in this section limits mandatory consumer rights in your jurisdiction.

4. Condition of returned artworks

Please handle an artwork only as reasonably necessary to inspect its nature, characteristics and condition.

Returned works should include their original protective packaging and any certificates or documentation supplied with the order.

You may be responsible for diminished value caused by handling beyond what is reasonably necessary to inspect the artwork.

5. How to arrange a return

Do not send an artwork back before contacting the gallery.

Fine-art returns may require specific packing or transport arrangements.

Email office@idancecontemporary.gallery with:

• your order number

• the artwork concerned

• the delivery date

• your return request

We will provide the appropriate return address and any artwork-specific transport or packaging instructions.

6. Return shipping costs

For an eligible change-of-mind return, the customer is responsible for the direct cost of returning the artwork unless we agree otherwise or applicable law requires a different arrangement.

For large or fragile works that cannot normally be returned by standard post, contact us before purchase if you require an estimate of potential return transportation costs.

If an artwork is defective, damaged in transit or incorrect, we will arrange the appropriate remedy in accordance with applicable law.

7. Damaged, defective or incorrect artworks

Please inspect your order when it arrives.

If an artwork appears damaged, defective or different from what you ordered, contact us as soon as possible, preferably within 48 hours, and provide photographs of the artwork and packaging.

This requested reporting period does not reduce any mandatory legal rights.

Depending on the circumstances, the appropriate remedy may include repair, replacement, refund or another solution required by applicable law.

8. Refunds

Where a valid right of withdrawal applies, we will reimburse payments due under applicable law without undue delay and normally no later than 14 days after we are informed of your decision to withdraw.

Where permitted by law, we may wait until the returned artwork has been received or you provide evidence that it has been sent back.

Where legally required, reimbursement includes the cost of the least expensive standard delivery method offered for the original order. Additional delivery upgrades selected by the customer are not necessarily refundable.

Approved refunds are issued to the original payment method whenever possible.

9. Business purchases

Consumer withdrawal rights generally do not apply to purchases made in the course of business.

B2B purchases are governed by the agreed commercial terms and applicable mandatory law.

10. Contact

Dance Artworks Gallery
office@idancecontemporary.gallery